Contact

Ask about an extension

Ask before you buy, or tell us what you need from an extension. For help with an extension you bought, the support page is the quickest route. For a custom module, contact SoftAware Commerce, the company behind CommerceGears.

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Questions

Before you send it

What should I include in my enquiry?

The extension you are asking about, your Magento version and edition, whether the storefront uses Luma or Hyvä, and the PHP version. A few sentences is enough to start.

I bought an extension and need help. Where do I go?

Open a ticket from the support page while signed in to your account. Tickets go to the developers who wrote the module. Mention the Magento and PHP versions and the extension version you have installed.

Where is CommerceGears based?

CommerceGears is a trading name of SoftAware Commerce Ltd, a UK company based in Hertfordshire, United Kingdom.