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Up to three reminder emails for shoppers who leave items in their basket, with the basket contents, a one-click link that restores it and an optional single-use coupon, plus a report of the orders and revenue they win back.
One-off payment, with 12 months of updates.
No subscription or automatic renewal. Keep using the versions included in your update period. Update and licence details
Composer package commercegears/module-abandoned-cart
Abandoned Cart sends shoppers who leave items in their basket up to three reminder emails: the basket as they left it, a signed link that brings it back in one click and, if you want, a single-use coupon. The Recovery Report shows which emails were opened and clicked, which baskets turned into orders and how much revenue the reminders recovered. One-off payment, no subscription, and no per-email fees: the emails go out through your own Magento store.
Magento 2 stores on Luma or Hyvä that want basket reminders inside Magento, with their own email templates and cart price rules, without a monthly fee. Every reminder has a "Stop basket reminders" link with a confirmation page, and only the newest basket of an email address is reminded, so nobody gets a flood of emails.
Look elsewhere if you need SMS or push reminders, A/B tests of your emails or a full marketing automation platform with segments and campaigns: an email marketing service with a Magento integration fits that better.
Magento Open Source or Adobe Commerce 2.4.6 – 2.4.9, PHP 8.2 – 8.5, Hyvä and Luma. Try it in the live demo: the Luma storefront, the Hyvä storefront and the admin.
The restore link reopens the cart in the browser that still holds it, or copies the items (and the coupon) into the shopper's own cart anywhere else.
Choose when each of the three reminders goes out, which email template it uses per store view, and which one carries a coupon.
Send to everyone or to newsletter subscribers only, per reminder. Anyone who used the unsubscribe link is always skipped, and one address gets at most one series.
All features
Feature tour
01 / 06
Every reminder lists the cart items with image, name, chosen options, quantity and price, the subtotal, a "Return to your basket" button and a "Stop basket reminders" link.
02 / 06
Pick a cart price rule with auto-generated codes for any reminder. Each email gets its own single-use code with an expiry, and it can be applied automatically when the basket is restored.
03 / 06
Customer, items, subtotal, last and next reminder, and a status with the reason: scheduled, recovered, unsubscribed, ordered before a reminder or not eligible. Preview, send now or stop from the row.
04 / 06
Each reminder has its own switch, audience, delay in hours, email template, coupon rule and coupon lifetime.
05 / 06
The signed unsubscribe link opens a confirmation page, so mail scanners that open links do not unsubscribe anyone. Customers can switch reminders back on from the same page.
06 / 06
Send a test of any reminder to any address with a sample cart from the catalogue or a tracked cart, or preview it in a new tab. No real coupon is generated.
Live demo
A full Magento store with the module installed, on Luma and on Hyvä. The admin demo signs you in with one click.
Compatibility
| Magento | 2.4.6 – 2.4.9 |
|---|---|
| Platforms | Magento Open Source and Adobe Commerce (one price) |
| Storefront themes | Luma Blank Hyvä |
| PHP | 8.2 – 8.5 |
| Latest version | 2.1.1 |
| composer.json requires | php ~8.2.0||~8.3.0||~8.4.0||~8.5.0 magento/framework ~103.0.6 commercegears/module-core ^2.0 free, installed by Composer with this module magento/module-backend * magento/module-catalog * magento/module-checkout * magento/module-config * magento/module-customer * magento/module-directory * magento/module-email * magento/module-newsletter * magento/module-quote * magento/module-sales * magento/module-sales-rule * magento/module-store * magento/module-tax * magento/module-ui * |
Installation
After you buy, create a Composer key in your account. Then, in the root of your Magento project:
01Add the repository and your key (once per project)
composer config repositories.commercegears composer https://repo.commercegears.com composer config --auth http-basic.repo.commercegears.com PUBLIC_KEY PRIVATE_KEY
02Install the module
composer require commercegears/module-abandoned-cart
03Enable it
bin/magento setup:upgrade bin/magento setup:di:compile bin/magento setup:static-content:deploy bin/magento cache:flush
The last three are only needed in production mode.
Prefer a zip? Every version you are entitled to can be downloaded from My modules. More about Composer access
User guide
The user guide has its own page: how to install Abandoned Cart, what each option does and how to use it in your store. Written for version 2.1.1; a copy ships with the module.
Changelog
New: German translation of the reminder e-mails, unsubscribe and basket restore pages.
FAQ
Something else on your mind? The developers who wrote the module answer before and after you buy.
Ask a question →Already installed it? Open a support ticket
When it has items, has not been ordered and has not changed for the number of minutes you set (60 by default). No reminder is sent while the shopper is still changing the cart. Carts older than "Ignore Carts Older Than" (7 days by default) are never picked up, so switching the module on does not email old carts.
Yes, once their email address is known. The module captures it from the Luma checkout email field (also used by Hyvä stores through the Luma checkout fallback), the newsletter sign-up form and the sign-in forms. Each source can be switched off. Signed-in customers are always known.
Up to three. Each has its own switch, delay in hours after the cart was last changed (1, 24 and 72 by default), email template per store view and optional coupon. If reminders are sent late, the gap between them is kept, so nobody gets two emails in a row.
An order placed from the cart, the cart being emptied or merged, the customer unsubscribing, or you clicking "Stop Reminders" in the admin. When one email address has several carts on a website, only the most recently changed one is reminded.
Create a cart price rule with Coupon = Specific Coupon and "Use Auto Generation" ticked, then choose it for a reminder. Each email gets its own single-use code, valid for the number of days you set (never past the rule's end date). If the same address still has an unused, valid code from the same rule, that code is sent again instead of a new one. Unused expired codes are deleted by an hourly cron job. The code can be applied automatically when the customer follows the restore link.
The link is signed and expires after a set number of days (14 by default). In the browser that still holds the guest cart, the cart is reopened. In any other browser the items and the coupon are copied into that browser's own cart, so the original cart never moves to another session. Customer carts are never opened without signing in.
Yes. "Send Reminders To" can be set to everyone with a known email address or to newsletter subscribers only, and each reminder can override it with its own "Send To", for example the first reminder to everyone and the coupon reminder to subscribers only. Newsletter status is checked when each reminder is due. Check your local rules on marketing email before you choose.
Every reminder has a "Stop basket reminders" link to a confirmation page (Luma and Hyvä templates included). Opening the link alone does not unsubscribe, because mail scanners open links; the shopper confirms with a click and can switch reminders back on from the same page. On Magento 2.4.8 and later the emails also carry one-click List-Unsubscribe headers, so mail apps can show their own "Unsubscribe" button. You can add or remove addresses with the commercegears:abandoned-cart:unsubscribe command.
Yes. The default templates are "Abandoned Cart: Reminder 1/2/3" under Marketing > Email Templates. Load one, edit your copy and choose it in the configuration for each store view. The item table is rendered by CommerceGears_AbandonedCart::email/items.phtml, which your theme can override.
Emails sent, opened (optional 1x1 image), clicked, recovered carts (an order from the reminded cart, or by the same email address on the same website within the attribution window) and recovered revenue (order base grand total). Open counts are an estimate, because many mail apps block or preload images.
Yes. CommerceGears > Abandoned Cart Reminders > Send Test Email sends any reminder to any address with a sample cart or a tracked cart, and "Preview in New Tab" shows it without sending. No real coupon is generated for a test. On the command line, commercegears:abandoned-cart:preview writes the HTML to a file.
Reminders, restore links and the unsubscribe page work on any storefront. The checkout email capture is built for the Luma checkout (and Hyvä's Luma checkout fallback). Other checkouts need a small integration that posts the email address to abandonedcart/capture/email. The newsletter and sign-in capture work regardless of the checkout.
Support
From the blog
Magento shows you abandoned carts in a report, but it never emails the shopper. Here is what a sensible reminder series looks like, and where most set-ups go wrong.
Magento can send through an SMTP server since 2.4.6, but it cannot tell you which emails failed or sign in to Microsoft 365 with OAuth. Here is how to set up SMTP properly and keep an eye on it.
Orders that used the exit coupon are not the same as orders the exit coupon brought in. How to measure an exit intent offer on Magento 2 with a control group.