We use necessary cookies to make this site work. With your permission we also use Google Analytics to understand how the site is used and Google Ads cookies to measure which of our ads lead to purchases. You can accept all cookies, reject the optional ones or choose which ones to allow. Cookie policy
Choose which cookies you allow. Necessary cookies are always on because the shop cannot work without them. You can change your choice at any time with the "Cookie settings" link.
Needed for the basket, checkout, login and security. They do not track you.
Google Analytics: how many people visit, which pages they read and how they found the site. It sets the _ga cookies and sends usage data to Google.
Google Ads: measures which of our ads lead to a purchase. It sets the cookies _gcl_au and _gcl_aw (90 days) and, when you buy, sends Google the order details and a hashed form of your contact details for matching. See our cookie and privacy policies.
Product questions and answers for Magento 2 (Luma and Hyvä): moderation, helpful votes, email notifications and optional FAQ structured data.
One-off payment, with 12 months of updates.
No subscription or automatic renewal. Keep using the versions included in your update period. Update and licence details
Composer package commercegears/module-product-qa
Product Q&A adds product questions and answers to your Magento 2 store. Shoppers ask their questions directly on the product page, and you moderate and reply to them, so every product builds its own set of answers.
Instead of keeping one general FAQ page, Product Q&A gives each product its own FAQ-style section, built from the questions your customers actually ask. You stay in control: new questions wait for your approval before they appear, unless you choose to publish questions from signed-in customers straight away. The hidden honeypot field, an hourly limit per IP address and optional reCAPTCHA keep spam out.
Questions and answers sit on the product page, so the next shopper with the same doubt finds the answer without contacting you.
New questions wait for your review. A honeypot, an hourly limit per IP address and optional reCAPTCHA keep spam out.
One database query per product on a cache miss, its own cache type and full page cache tags, so the product page stays cacheable.
All features
Feature tour
01 / 06
Approved questions with the store answer and customer answers, FAQ questions first. Shoppers search, filter and sort in the browser without extra requests.
02 / 06
Alpine.js and Tailwind templates for Hyvä, shown as a full-width section with the count in the heading. Picked automatically.
03 / 06
Name, email (never published), the question and "Email me when my question is answered". You decide whether guests may ask.
04 / 06
Search, filters and answers stack into one column on small screens.
05 / 06
Filter by status, product, author or store view, then approve, reject, set to pending, mark as FAQ or delete in bulk.
06 / 06
Set the status, the store views the question appears in and the FAQ mark, write the store answer and email the customer.
Live demo
A full Magento store with the module installed, on Luma and on Hyvä. The admin demo signs you in with one click.
Compatibility
| Magento | 2.4.6 – 2.4.9 |
|---|---|
| Platforms | Magento Open Source and Adobe Commerce (one price) |
| Storefront themes | Luma Blank Hyvä |
| PHP | 8.2 – 8.5 |
| Latest version | 2.1.1 |
| composer.json requires | php ~8.2.0||~8.3.0||~8.4.0||~8.5.0 magento/framework ~103.0.6 commercegears/module-core ^2.0 free, installed by Composer with this module magento/module-backend * magento/module-catalog * magento/module-cms * magento/module-customer * magento/module-email * magento/module-page-cache * magento/module-store * magento/module-ui * magento/module-url-rewrite * magento/module-widget * |
Installation
After you buy, create a Composer key in your account. Then, in the root of your Magento project:
01Add the repository and your key (once per project)
composer config repositories.commercegears composer https://repo.commercegears.com composer config --auth http-basic.repo.commercegears.com PUBLIC_KEY PRIVATE_KEY
02Install the module
composer require commercegears/module-product-qa
03Enable it
bin/magento setup:upgrade bin/magento setup:di:compile bin/magento setup:static-content:deploy bin/magento cache:flush
The last three are only needed in production mode.
Prefer a zip? Every version you are entitled to can be downloaded from My modules. More about Composer access
User guide
The user guide has its own page: how to install Product Q&A, what each option does and how to use it in your store. Written for version 2.1.1; a copy ships with the module.
Changelog
FAQ
Something else on your mind? The developers who wrote the module answer before and after you buy.
Ask a question →Already installed it? Open a support ticket
Yes. Hyvä templates (Alpine.js and Tailwind) are included and picked automatically; it was tested with Hyvä 1.5. The module registers itself for Tailwind scanning, so rebuild your theme CSS after installing. Luma, Blank and themes based on them use the Luma templates.
No. Questions from guests always wait for your review. Questions from signed-in customers wait too, unless you switch on "Publish Questions from Signed-in Customers Without Review". Questions and answers that contain a web address are always held for review, whatever the setting.
Yes, by default. Set "Allow Guests to Ask" to No and guests see a sign-in link instead of the form. The email address on the form is never published; it is used for the "Email me when my question is answered" notification.
Yes, signed-in customers can, when "Signed-in Customers Can Answer" is on (the default). Their answers are moderated in the Customer Answers grid unless you publish them without review. Customer answers are plain text; the store answer is rich text.
The form has a hidden honeypot field and an hourly limit of messages per IP address (5 by default), and Google reCAPTCHA can be added to the question form when Magento's reCAPTCHA modules are installed. Everything a guest posts is reviewed before it appears.
Store staff get an email for each new question and each new customer answer, sent to the addresses you enter or to the General Contact address. The customer gets an email when the store answers their question or when a customer answer is approved, but only if they ticked "Email me when my question is answered".
Questions marked as FAQ are listed first on the product page and can be filtered. If you switch on "Output FAQPage JSON-LD" (off by default), FAQ questions that are approved, visible in the store view and have a store answer are also added to the page as FAQPage structured data (JSON-LD). Customer answers are never included.
No. Google stopped showing FAQ rich results on 7 May 2026. The FAQPage markup is optional, valid schema.org structured data that Google no longer uses for FAQ rich results, so "Output FAQPage JSON-LD" is off by default. Switch it on only if you want the markup for another reason. If your SEO extension outputs the FAQ itself, leave it off, or let the extension use FaqProviderInterface.
The section is part of the full page cache. On a cache miss the questions and customer answers of a product are read with one database query and kept in the "CommerceGears Product Q&A" cache type. Visitor data (signed in or not, earlier votes) comes from a customer-data section, so nothing private ends up in cached pages.
Yes. Each question has a "Visible In" setting with one or more store views. New questions are shown in the store view they were asked in, or in all store views if you change "Show New Questions In".
Yes, under My Account > My Questions, with the status of each question (waiting for review, published or not published) and the published answers.
Yes. "Add Question" in the Product Questions grid creates a question for any product SKU, for example common questions you want to answer before anyone asks.
Questions are deleted with their product. When a customer account is deleted, the link to the customer is removed but the name and email stay on the question, so delete the question as well if a customer asks to be forgotten. IP addresses are only stored as keyed hashes.
Yes. Add #commercegears-product-qa to the product URL to open the Questions & Answers tab (Luma) or section (Hyvä), or #question-<id> to open and highlight one question. In the admin, "View on storefront" on the question page builds this link for you.
Support
From the blog
Since 13 December 2024, every online offer of a consumer product in the EU must show the manufacturer, an EU responsible person where needed, product identification and safety warnings. Magento has no fields for any of it. What the rule asks and how to set it up.
Most customers who are happy with a product never think of reviewing it, and Magento never reminds them. Asking at the right moment, and making it quick, changes that.
Spend the effort on the answer customers need. FAQ markup is not a shortcut to a larger Google result or guaranteed AI citations.
Missing dimensions can stall a sale; a missing manual creates repeat support work. Put each document where its reader will need it.
'Will my laptop fit?' is a buying decision. Answer it once on the page, then make the missing measurement part of the product information.